Our shipments are safe, whether your guitar travels with or without a guitar case. Our packaging has been designed and manufactured exclusively for our company to the highest quality standards. In addition to this, our experience has taught us how to pack and protect a guitar so that it arrives in perfect condition at its destination, regardless of the distance or climate of the destination country. If, despite this, your shipment should suffer unavoidable loss or damage, our insurance will cover the full refund or restitution of your order.